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For many consumers, the assumption is that a package will arrive on time.  And when that doesn’t happen, the response is usually a […]

It’s no secret that consumers are in the driver seat when it comes to expectations for shipping costs and delivery times.  Consumers expect […]

When a Bellevue, Washington consumer’s shipment failed to arrive on the scheduled day, she did what many consumers would do and called the retailer’s – […]

Does it ever seem like you’re operating, well, on auto-pilot when it comes to determining service levels for your airline parts shipments?  Such […]