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Home > Returns

Archive for Returns

November 20, 2019

Return Management is more important than yo...

Return Management is more important than you think

Your customers really care about your return policy. Nearly 60% of them say that the way a business handles returns is an important […]

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September 14, 2018

Insight for Effective Online Returns Manage...

Insight for Effective Online Returns Management

The Wall Street Journal reported on a Massachusetts consumer who ordered 10 pairs of corduroy pants in varying sizes and colors from a […]

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May 09, 2018

Returns Management

Returns Management

Leveraging cross-border expertise for the return journey Almost 60% of consumers say that how a business handles returns is an important factor in […]

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March 28, 2018

Is Your Logistics Provider Hurting Your Bra...

Is Your Logistics Provider Hurting Your Brand?

When a Bellevue, Washington consumer’s shipment failed to arrive on the scheduled day, she did what many consumers would do and called the retailer’s – […]

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May 17, 2016

eCommerce Returns Management

eCommerce Returns Management

One trade association president commented that consumers today seem to feel they have a “constitutional right” to return their online purchases, and noted […]

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March 10, 2016

Logistics Provider Supporting Customer Expe...

Logistics Provider Supporting Customer Experience

Businesses expend considerable time and resources creating a superior customer experience, with the understanding their investment will be rewarded with loyalty and high […]

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January 19, 2016

Ten Mistakes U.S. Businesses Make Shipping ...

Ten Mistakes U.S. Businesses Make Shipping to Canada

U.S. businesses frequently underestimate the complexity of expanding to Canada, and make the process harder than it has to be!   One Pennsylvania-based […]

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October 23, 2015

PuroLogistics Case Study

PuroLogistics Case Study

For one electronics company looking to expand in North America, a partnership with Purolator International allowed them to  develop a data-driven process to […]

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May 20, 2015

Purolator International eCommerce Study

Purolator International eCommerce Study

A recent study sponsored by Purolator International found that online shoppers are willing to sacrifice delivery speed for lower shipping cost.   The […]

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September 26, 2014

Finding Value and Opportunity in B2B Return...

Finding Value and Opportunity in B2B Returns

While most industry and media attention has focused largely on product returns generated from B2C sales, a quiet transformation is underway with regard […]

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July 31, 2014

Turning B2C Customer Returns into an Opport...

Turning B2C Customer Returns into an Opportunity

U.S. businesses face the daunting reality that more than $70 billion in online sales could be returned annually. There are many reasons behind […]

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