Finding Value and Opportunity in B2B Returns

While most industry and media attention has focused largely on product returns generated from B2C sales, a quiet transformation is underway with regard to how B2B returns are thought about and processed.  Businesses, which until recently automatically relegated their B2B returns to the loss side of the ledger, have come to realize that a properly managed returns process can be a revenue generator.  The white paper, “B2B Returns:  Finding Value and Opportunity in a Well-Managed Returns Process.” offers detailed information about how businesses can turn returns into revenue, and offer customers high levels of service in the process.

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