eCommerce Returns Management

One trade association president commented that consumers today seem to feel they have a “constitutional right” to return their online purchases, and noted that returns management has become  second only to price in terms of appealing to online shoppers.  While this executive was clearly having fun, it’s no exaggeration that  managing online returns has become an important part of today’s retail operation.  A new white paper from Purolator International, “Meeting Customer Expectation and Recapturing Revenue:  E-Commerce Returns Management” highlights the importance of having in place an effective policy to meet customer expectation, and to help recapture value.  Please click here to download a complimentary copy of the white paper.

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