PuroTouch

What is PuroTouch?

PuroTouch is our commitment to providing the highest level of customer service through our dedicated Client Relationship Representatives (CRRs). A single point of contact for each account, our CRRs know you and understand the intricacies of your business. This means no automated systems and no re-explaining your needs every time you make a call. It means you can speak with a real person who is actively monitoring the logistics process and can provide you end-to-end visibility. Most importantly, it means you can have the ultimate peace of mind knowing there is someone on your team who is taking a hands-on approach to managing your shipments — from the very first call through to final delivery.

Our CRRs consistently go above and beyond. They:

• work with brokers and carriers to ensure paperwork is received and has the correct data to minimize border delays
• identify trends in customers’ shipping profile, such as volume changes, to make sure there are no surprises
• work with carriers to ensure space is available for additional shipments as needed—a service of special importance during peak season
• train customers on how to use the client portal so they get the most value out of the tracking and invoicing system
• and form relationships with customers that go beyond the transactional nature of a call center

That is why 90% of our customers would recommend Purolator International.

Our record speaks for itself. When you ship with Purolator International, you can be confident you will receive, not only quick, accurate, on-time delivery with shipping and logistics support, but also superior service along the way.