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B2B Returns Management Topic Summary
Two page overview of the B2B Returns Management White Paper.
B2C Returns Management Topic Summary
Two page overview of the B2C Returns Management White Paper.
Finding Value and Opportunity in B2B Returns
Businesses have come to realize that a properly managed returns process can be a revenue generator. The white paper, “B2B Returns: Finding Value and Opportunity in a Well-Managed Returns Process,” offers detailed information about how businesses can turn returns into revenue, and offer customers high levels of service in the process.
An overview of how an efficient Returns Management program can be a vital link between our customers business and their customers. The sheet also details the options available through Purolator.
Turning B2C Customer Returns into an Opportunity
U.S. businesses face the daunting reality the more than $10 billion in online sales could be returned annually. There are many reasons behind this number – changing consumer shopping habits, expectations for flexible returns policies, and technology-driven solutions that make it easier for customer to return a product. For businesses, returns have become a fact of life. But how a business chooses to handle returns can have a bottom line impact. Learning how to develop an effective returns management policy is the focus of this white paper.